General Terms and Conditions of the Customer Opinion and Satisfaction Service

General Terms and Conditions of Sale and Use of the Website [URL]

INTRODUCTION

CHAPTER I. OVERVIEW

Article 1. DEFINITIONS AND FIELD OF APPLICATION

1.1 DEFINITIONS
1.2 FIELD OF APPLICATION

Article 2. USE OF THE WEBSITE

2.1 USING THE WEBSITE

  • Conditions of use of the Website
  • Making Orders on the Website
    2.2 DELIVERY
    2.3 EVIDENCE
    2.4 RIGHT OF WITHDRAWAL

CHAPTER II. GENERAL TERMS AND CONDITIONS APPLICABLE TO THE SERVICES OFFERED BY RAIL EUROPE

Article 3. RAIL PRODUCTS

3.1 TRAIN TICKETS AND RAIL PASSES
3.1.1 TRAIN TICKETS

  • Paper Tickets
  • Printed Tickets
  • Tickets retrieved from Self Service Terminals

3.1.2 RAIL PASSES

  • Activation and use of your rail pass
  • Seat reservations
  • Applicable rules

Article 4. TOURISM SERVICES

Article 5. THE RAIL PROTECTION PLAN

5.1 OVERVIEW
5.2 DECLARATION AND REIMBURSEMENT
5.3 APPLYING FOR A REFUND IN THE CASE OF STRICK UNDER THE RAIL PROTECTION PLAN
5.4 APPLYING FOR REIMBURSEMENT IN THE CASE OF A MISSED TRAIN CONNECTION UNDER THE RAIL PROTECTION PLAN
5.5 APPLYING FOR REIMBURSEMENT IN THE CASE OF LOSS OR THEFT UNDER THE RAIL PROTECTION PLAN
5.6 MORE DETAILS ON THE RAIL PROTECTION PLAN

Article 6. TRAVEL PACKAGES

CHAPTER III. FINANCIAL TERMS AND CONDITIONS

Article 7. FINANCIAL TERMS AND CONDITIONS APPLICABLE TO THE SERVICES

7.1 PRICES AND TAXES
General provisions
7.2 PAYMENT OF THE PRICE
7.3 EXCHANGE RATE

CHAPTER IV. MISCELLANEOUS

Article 8. PROCEDURES

Article 9. INFORMATION AND CLAIMS
9.1 INFORMATION
9.2 EXCHANGE AND REIMBURSEMENT

Article 10. INTELLECTUAL PROPERTY

10.1 OVERVIEW
10.2 SOFTWARE

Article 11. LIABILITY AND GUARANTEES

11.1 CONCERNING THE USE OF THE WEBSITE
11.2 CONCERNING THE SERVICES
11.3 CONCERNING THE PROVISION OF THE PRINTED TICKET

Article 12. PRIVACY PROTECTION

Article 13. APPLICABLE LAW AND JURISDICTION

Article 14. FINAL PROVISIONS

Article 15. PROVISIONS FROM THE FRENCH CODE OF TOURISM